M&T Job Posting

Mighty & True is looking for a Client Strategy Lead to serve as the vital link between our clients’ business goals and our high-performing delivery teams. This role is designed for a strategic "doer", someone who can translate high-level B2B marketing concepts into actionable project plans and orchestrate the day-to-day execution of integrated campaigns.

If you are an innovative thinker who prioritizes a "customer-first" approach and enjoys the hands-on management of creative, media, and digital strategy, we want to talk to you.

As the Client Strategy Lead, you are the primary orchestrator of the client’s campaign delivery. You will balance high-level strategic alignment with tactical project ownership, ensuring that every asset and media plan directly supports the client's growth objectives. You will also lead the charge in using AI-enabled tools to streamline workflows and enhance the client experience.

Key ResponsibilitiesStrategic Orchestration & Client Partnership

• Primary Bridge: Act as the main point of contact for client stakeholders, building trusted, consultative relationships.
• Strategy Translation: Translate strategic insights and client goals into measurable project plans across creative, media, and growth systems.
• Performance Collaboration: Partner with media and performance teams to deliver reporting, analyze data, and derive storytelling insights that lead to actionable recommendations.
• Alignment Advocacy: Ensure all deliverables align with the topline messaging and creative strategy throughout the project lifecycle.
  

Tactical Execution & Management

• Project Management: Develop and maintain detailed project plans, timelines, and scopes to ensure 95%+ of projects are delivered on time.
• Systems Ownership: Own the Asana project setup, including task delegation, resource assignment, and accurate documentation.
• Reporting & Reviews: Lead regular project check-ins and high-quality Quarterly Calibrations (QBRs).
• Workflow Optimization: Proactively identify delivery risks and conduct calibration sessions to automate workflows and improve results monthly or quarterly.
• Asset Coordination: Manage review cycles and final asset delivery to ensure clients receive work in the proper format and on schedule.
  

What You’ll Bring

• Customer-First Mindset: A dedication to deeply understanding client needs and consistently enhancing their experience.
• Innovative Thinking: A passion for experimentation and a "solution-oriented" mindset when facing pressure or ambiguity.
• AI Fluency: A desire to leverage AI and automation tools to reduce manual effort and improve asset delivery.
• Operational Discipline: The ability to operate with urgency and maintain high standards for documentation and team alignment.
  

Success Metrics

• Growth & Retention: Achieve 10% quarter-over-quarter growth in your book of business and maintain a 90% client retention rate.
• Client Satisfaction: Maintain an average customer satisfaction score of 4.5 or higher.
• Performance Impact: Deliver an average 10% improvement in key client metrics, such as lead volume and conversion rates.
  

Company Standards

At Mighty & True, we value professional communication, collaborative team environments, and continuous learning. All employees are expected to return communications within one business day and actively participate in AI upskilling sessions to stay at the forefront of industry tools and ethical practices.